Custom Shop Policy

To place a custom order, simply complete the request form on the product page you are interested in for a free consultation. You may also complete the form by visiting the Contact Us page.
  1. All custom orders require a minimum of 1 week notice from expected arrival date. Orders requested with less notice are subject to a "Rush Fee". 
  2. A 20% Non-Refundable Deposit is required to begin processing your order. Any order with a subtotal of $40 or less, full payment is required at the time your order is placed. 
  3. Once design approval has been completed, production will begin. Any design changes after production has begun are subject to a fee
  4. We will update you via your preferred contact method throughout the production process. 
  5. We strive to make your custom item unique to YOU! This unfortunately prevents us from offering refunds on custom items.
  6. We ensure all items are securely packaged prior to shipment. We are not responsible for any missing items or damage that may occur during the shipping process. 
  7. Feel free to contact us at any time via email at: for any questions or concerns. 
We appreciate your business and support! Thank you for choosing Urbane Division for your custom needs!